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Why are clients being let down last minute?

Here we are in the busiest part of the wedding season with events taking place daily up and down the country. Venues running at capacity, Service providers like us here at Selfie Star Events turning our services almost daily and yet we are also receiving the highest number of enquiries we have seen from brides & grooms who have had a cancellation from a service provider who is supplying services to their wedding day or loosing all contact completely and even being blocked by service providers!

What is going on?

Well there are a few things to understand about the business first in terms of some background to understand why this is happening. Firstly, whether it’s a DJ, Photobooth, Magic Mirror, Dancefloor, LOVE Letters or any other service provided to support weddings, many of the service providers out there do it as a side business to their main jobs. To supplement an existing income or for that big of extra pocket money. The second situation we are seeing develop is many of these so called businesses are offering their services at really low prices to secure bookings for every weekend they are not doing their main job so they always have that extra income source available. The bride and groom believe they are getting a great deal and it seems on face value that everyone is happy. The reality however can often be very different.

What happens when that service provider has decided they are now having a weekend away with their family or a last minute trip with friends? What happens when from the initial low price they offered, they get a second enquiry for that date that they then quote at a more realistic market value price and get the job? The answer is simple, they let you down or worse still, say nothing and simply don’t turn up, in many cases taking your deposit or money with them.

We see posts across social media daily and receive enquiries daily from people who have been let down.

What is our advice to you? It’s really quite simple;

Check out your suppliers in depth
Go with a trusted supplier
Google them to find any adverse comments
Ask all the questions
Make sure there is a contract in place
Good DJ’s aint cheap and cheap DJ’s aint good – this applies to everything. You genuinely do get what you pay for sadly!
Book in good time, don’t leave it last minute otherwise you are likely to end up with the not so good ones

Why use Selfie Star Events?

We are a full time business
We are a limited company
We never let down and always turn up
We don’t sub-contract our bookings
We don’t over subscribe our availability
We always have a full contract in place
We take payments securely via our website
We give every client a portal to manage their booking
Open and Transparent Pricing Available
We are a family run business so can guarantee the quality of the service we provide

Now we also need to clarify that the wedding industry could not be supported by the small number of full time businesses out there, many of the part time businesses do an excellent job, have the same ethos and work hard for you behind the scenes, ahead of your event and on the day of your event. Without them the industry would not function. SO the biggest piece of advice we can give you is this, DO YOUR RESEARCH AND PAY A FAIR MARKET PRICE, dont just go with the cheapest and definitely do not go with those that are unwilling to send you examples of their work etc.

David Ratcliffe
David Ratcliffe

Left us a 5 star review

The booth was a huge success with both family and friends. I would recommend having one of these at your wedding.

Justin Goodbody
google

I booked SelfieStar for a corporate Christmas party and they were brilliant. The photos were great, and our team had the best time. We went for the Gatsby theme, and Selfie Star provided a relevant backdrop and props which added to the festivity. We had trouble with the venue and local council restricting loading and drop off, but the gentleman setting up and running the photobooth was nothing but professional, and worked hard to get set up on time and not let this affect our night. He was incredibly polite and also helped to calm my nerves/stress levels when setting up. Thank you so much!

Kayleigh Morgan
google

Booked for our daughters wedding, booking process and communication all excellent Everyone had a great time in the photo booth, good quality pictures

Alison Dacey
google

Selfie Star provided a great service for our wedding. They were helpful and knowledgable in the lead up to our wedding and contacted us throughout. They had the dance floor full throughout the whole evening and knew how to keep the party going! We would definitely recommend them to other people for weddings and events!

George Lintott
google

We used selfie star for our wedding and they were AMAZING. The Photo Booth was fab and got everyone involved, and the audio guestbook was such a special touch. So fab to look back on and would 1000% recommend selfie star for any events you’re considering!!! Thanks so much again!

Beth Wilson
google

On the fence? Will the DJ and photobooth be mega cheesy… too loud or tatty in presentation?? … that was my thoughts when searching for a DJ for our wedding. I booked totally blind and I think I got very lucky booking with selfie star. Communication, the app planning tools and the phone call 2 weeks before the day was very professionally executed. Wayne (DJ) and Sam (photo booth) were a delight to have around on the night and kept everyone on the dance floor despite a big mixed of ages and nationalities joining our evening party. Both the dj and photo booth looked fabulous and the props were all high quality. Thanks very much to you both!!! If your on the fence… you won’t regret booking these guys ☺️

amy hardisty
google

The table selfies were a huge hit and made the wedding breakfast one to remember and we got to keep the memories after! The Photo Booth was awesome too and all of the people were incredible! Thanks for helping make such an awesome day for us both and making sure we had loads of memories to keep!

Cat Clark
google

Fantastic service from start to end. Very responsive and supported through the whole booking process. Very professional on the night and brought so much fun to the evening. Photos and memories we will cherish for a life time.

Rachel Christie
google

Wayne and Sally provided the entertainment for my son's wedding. They arrived promptly and provided an excellent service for the evening of the reception. Apart from the music and DJ service, we also had a selfie booth which was extremely popular with all the guests and even a session of Karaoke. We were very happy with all aspects of the service from Selfie Star and recommend them for similar events.

Nivin Milne
google

I recently had a Selfie Star photobooth for my wedding and honestly I am disappointed, I wish I had chosen an alternative supplier. I had asked for the guestbook to be managed and for people to be encouraged to sign, the book had minimal writing in and just single photos spread out over a 30cm x 30cm book so it was a complete waste. I had asked my guests afterwards why they didn’t sign, some said they didn’t know they were supposed to as they weren’t told. I had a bag of items for the photo booth attendant to display on the table for people to use. The sign wasn’t displayed, the selection of coloured pens weren’t out for my guests, along with the cards I wanted putting on the table. I had left post it notes on each of the items to be laid out and these were ignored. I paid for 3 hours, the first photo was taken at 7:16pm and the groom was turned away at 9:37pm to go in the booth. There are no pictures of the bride and groom in the photobooth together. I understand this is partly my fault, but the attendant could have prompted a bridesmaid or myself to grab the groom as the excitement of the night took over. I’m gutted I don’t have any photos of us in there together. Also, I’ve had complaints from my guests saying the attendant wasn’t very polite and also didn’t always give copies of the photos out/wasn't clear that they weren’t all stuck in the book. The backdrop provided was a lovely colour, the machine was pretty and my printouts looked nice. But the overall experience was a disappointment and I wouldn’t use this company again.

Jessica Benn-Landale
google

So happy we had the Selfie Star photobooth, our guests loved it! Thank you again you helped make our day magical

Charlotte Teale
google

We met Sally and Wayne at a wedding fair and hiring them was the best decision ever ( despite already having a DJ provided within our wedding package at Aldwark Manor) we knew it would be an extra cost but we were willing to do this as we wanted Wayne as our DJ , and he was worth every penny, he made our wedding exactly what we wanted he listened to our preferences and tailored the music to our taste. The guests absolutely loved him. He also helped organise the dance floor which I wanted and provided letters. Sally on the photobooth was equally amazing, guests had such a laugh and kept Sally busy. Definitely a must have at any party. The added bonus of us receiving a copy of every photo taken that night and placed in a box was simply brilliant myself and my husband were able to look through these at our leisure and have a good giggle. So a massive thank you to both Sally & Wayne and if your looking for a top class DJ and photo booth look no further we highly recommend these guys they are the best.

Rachel Dean
google

We had Wayne and Sally provide the Photobooth and DJ for our wedding reception. Both were exceptional. Wayne's soundtrack for the night was perfectly pitched, taking into account any requested songs, whilst producing an engaging mix to keep the dance floor full at all times. Meanwhile the Photobooth was busy all night. We added the leather guestbook and now have a wonderful keepsake to remind us of our wedding. We cannot recommend them more highly.

Liam Mulvey
google

A professional and amazing company. From start to finish the whole process and communication has been excellent. The links to our photos were sent through so quickly which was great to share with our family and friends. The photo quality is just brilliant. Thank you for making our wedding extra special for everyone.

Laura Gray
google

Such a great party idea, lots of people came to use it and I have copies of them all to keep as well as them having their copy. Really simple set up and good service

Emily Bedford
google

The photobooth went down a treat at our event everyone said it was a really good added extra id definitely recommend 👌

Leanne Ritchie
google

Selfie Star was an amazing addition to our wedding day! Everyone had such fun using the photobooth and the pictures were such high quality, they look great! There was a huge range of props to use too! We would highly recommend Selfie Star to anyone for their event! A lot of fun and very memorable!

Sophie Hayden
google

I cannot recommend Selfie Star Photo Booths highly enough. Wayne was quick to respond to all queries and accommodated any special requests. An excellent variety of high quality props. The camera looked very classy and the screen at the back that showed the slideshow of the photos was a real bonus and encouraged people to use the booth. The option to have the three poses followed by the six 'directed' poses was an excellent added extra which made for some really great shots. The master set of photos, presented to us in a nice white storage box at the end of the night, is also a great touch if you don't go for the album. Thank you Wayne - you really made our night extra special.

Andy Hynd
google

I used Selfie Star for an internal work event and it was a pleasure working with them! The process from start to finish was incredibly smooth and Wayne answered any questions I had and ensured everything would be perfect. The client absolutely loved it and the whole office was talking about how much they enjoyed it. The photos came out perfect! I will definitely be recommending Selfie Star to any of my colleagues who look to hire a photo booth for an event. Thank you so much again 😊

Saskia Cullen
google

We used Selfie Star for our wedding in early March. Their online portal makes things so easy to use, and they were really quick at getting back to us with queries we had. The quality of the photos are superb, and we are really glad that we chose selfie star. The staff were really helpful and friendly, too.

Laurence Wright
google

I can't express enough how thrilled we were with Selfie Star's photo booth and DJ services at my niece's wedding. The solid oak photo booth added a touch of tradition and elegance to the event, and it was non-stop fun throughout the evening. Sally and Wayne Baker are an incredible duo, engaging guests from both the USA and the UK, creating an unforgettable party atmosphere. Wayne's music kept the dance floor alive, and the audio guest book was a unique and cherished addition. Everyone at the wedding couldn't stop raving about the quality of the venue and the amazing atmosphere created by Selfie Star. Thank you, Sally and Wayne, for making Charlotte and Matthew's wedding an absolute blast. You truly are stars in your own right, and I highly recommend your services to anyone looking to elevate their event experience!

Richard Hopper
google

selfie star made our wedding!! run by two of the nicest people we have ever met, Wayne and sal went above and beyond for us to make our special day run as smoothly as possible. They even took all the stress away before hand and communicated with the hotel about arranging the room and making sure everything we had hired from them would fit, they contacted the tribute band we had coming to the wedding and made their set up easier by connect up to selfie stars equipment which made our turn around from the day in to the evening party much quicker! The dancefloor, star light back drop and light up shoots completely transformed our room, it looked amazing!! we also had the dancing with clouds and cold spark fire work for our first dance which was also looked amazing! selfie star also hosted our full day and was our DJ Which I believe made the day run so well. They made us feel very special and organised all the special parts of the day to make sure they went as well as they possibly could and really made the special moments count! THe music was brilliant they played a mixture of songs we asked for and then a mixture of songs from 80s 90s and now which was great the dancefloor was full of people all night! highly recommended this company they are fantastic, we also had the table selfie centerpiece aswell which we and all our guests had lots of fun with and captured loads of memories! Thank you Wayne and sal you were fantastic and we can't wait to have another party with selfie star!!!

Melissa Lyons
recommends
Melissa Lyons
facebook

Such a great addition to our wedding our guests loved it and they used it all evening. Thank you so much

Simone Roberts
google

Selfie star have been amazing since we booked them for our wedding on 30th December 2023. Wayne and Sally offer fabulous customer service, and no request was too much. Sally was there on hand all evening with the Photo Booth, which has had many compliments from our wedding guests. Wayne was a fabulous DJ from start to finish. My (now) husband and I create a playlist of request from our guests RSVPs which we sent over to Wayne the week before the wedding, and from beginning to end of our reception the dance floor was full. We cannot recommend selfie star enough and will be sure to use their services again for future events. Thanks you so much, from Mr and Mrs Ward!

Ellie Ward
google

We met Wayne & Sally at a wedding fayre and they were both so welcoming and friendly we knew they were the photo booth we wanted for our big day. The whole process from start to finish was simple and easy. The online portal is fab and easy to use. Wayne was great on the day. Everyone loved the booth and the props. The photos are the talk of the event at the moment! Highly recommend for any event!!

Natasha Lamam
google

Absolutely amazing service. They arrived on time, set up efficiently and ensured that all guests had a great time. I absolutely would use this service again. Thank you for making our wedding incredibly special!

Leonie McNee
google

5 stars is not adequate for this amazing company! Right from the booking to the end. Fantastic! Highly recommend

julie White
google

We met Wayne & Sally at a wedding fayre. They were both really lovely and approachable, discussing all of their options & packages. Their communication was excellent & their app is easy to use for updates, info on your package and payments. Having used photobooths before, I can say the tech from Selfie Star was the best quality we’ve seen! We had the ICON! Wayne on the night of our wedding was brilliant, super friendly & arrived in plenty of time for the start of the evening celebrations! He had a great attitude with all of our guests, creating a fab atmosphere and we all certainly had fun! We also added late to our booking an audio guestbook, which was no trouble and brilliant to use! Listening back to the messages has been a real highlight. The turnaround on the online photo gallery & audio messages was amazingly quick too, coming back in just a few days after our wedding! Would highly recommend to anyone for any function! Huge thank you! 5*!

Nicola Clipperton-Bell
google

We booked Selfie Star Photobooths after seeing the photobooth in action at a wedding fayre. Booking with them was seamless and everything was so easy to access on the portal. On the day, set up was done with no issues whatsoever and our guests were free to enjoy the fun this brought to our evening. All of our guests commented on how fantastic the photobooth was and how well it was operated. It brought so much fun and energy to the evening and was loved by everyone. The photos were absolutely fantastic, we loved going through the prints and the digital copies of the photos! Absolutely incredible, thank you so much we are forever grateful.

Lauren T
google

Wayne and Sally were great and the Photo Booth added a great touch to our evening reception! Our guests loved it!

Emma Piercy
google

Amazing from start to finish. Seamless booking process and confirmation. Answered all My random questions inbetween. On the night the kits was top of the range and looked great. All accessories were quality. Shots looked fab and staff really good fun and helpful. All Our guests loved it and loved having a pic to takeaway x

Caroline Hill
google

100% would highly recommend! Wayne provided an amazing service! Images brilliant, really added a fun element and made the guests night!

Nicola Dunwell
google

We couldn’t have asked for anything better. From the off the relationship was superb, regular check ins to make sure everything was in order and we were all on the same page which put me at ease and had nothing to worry about. What a day.. we had the full package from ceremony to evening DJ, photobooth’s, love letters, dance floor you name it we had it and we are so happy that we did. From introductions to DJ banter the whole day was the absolute best thank you to Wayne & Sally who literally catered for everything with the most professional and caring service. I can not recommend Selfie Star enough!! Thank You for everything! Shelly and John XxxX

Shelly Hanson
google

Selfie star provided a brilliant fun experience for all our wedding guests and we have added to the memories of our wedding day with fun photos which will keep us smiling for years to come. Thank you - it was fantastic!

Lucia Ainsworth
google

We used Selfie Star for our wedding in June and were very happy with the service they offered. We opted for the vintage Photo Booth, and it looked stunning in our rustic wedding. Wayne was really good on the day, helping guests to take photos, and all our guests loved it! We now have a box of photographs to look back at! Thanks again!

Rebecca Laycock
google

Amazing!! I can not thank you enough. The manned booth was perfectly balanced between fun yet classy. The photos were incredible, all our guests loved their keep sake photo and we got a beautiful box of all the photos to treasure. Thankyou so much, we are really glad we booked you for our perfect day Love Gemma and Claire

Gemma Hartley
google

Great photo booth from Selfiestar. Our guests absolutely loved it and the pictures were great!

Matt Hay
google

It was a nice touch and added to the fun of the whole event; lovely photos and in all a great experience

Temi Ademola
google

We used Selfie Star for our wedding and they were amazing!! Pops are great, and every one loved them. Looking through the photos everyone took has been a highlight too!! They were super easy to book and we didn’t have to get involved at all on the day, everything was perfect!!

victoria wilson
google

We had an amazing experience with the Icon photo booth and audio guestbook at our wedding. The black & white shots were stunning, and the audio guestbook was so much fun to listen to the next morning. Wayne’s was so friendly and added a special touch to our day, and we couldn’t be happier. Highly recommend!

G S
google

So glad we went with Selfie Star for our Magic Mirror at our wedding. From the start Wayne was so helpful in answering questions and on the day interacted great with ourselves and the guests making it as fun as possible! He had the patience of a saint. Loads of choice for backdrop, offered to change it at any point, box full of all the pictures and presentation was perfect. thanks again mate 👍🏻 would recommend to anyone

Jake Elliott
google

Do not hesitate and book these for your next event by far the best in the business. Very lovely staff that came with the photo booth and to put up with our wild events they deserve a medal. Thanks again amazing photos love that you get a print to keep and then everyone's at the end. Will book in future

Bianca Glenton
google

Brilliant! We had a dab party & the set up was perfect! Very professional. Wayne also came at such short notice. We will defo use Wayne again and recommend to everyone.

Faye Skidmore
google

We had the most amazing wedding day and being able to capture such fun photos with SelfieStar was amazing. The photo quality was fantastic and the team on the day were so fun and helpful. I’ve been to many other weddings and this is by far the best photo booth I’ve used - so I’m glad it was ours! Would definitely recommend 😄

Jess Winskill
google

We had a Selfie Star booth at our wedding recently and we are so glad we chose to have one. Our guests loved it and it was in constant use throughout the night. The company was really helpful and professional, and sent us the digital photos within a few days of the wedding. We also had an audio guestbook and again, this was something I'm really happy to have had. We received the messages a few days after the wedding and sitting with my wife and listening to all the things people had said to us was really moving. All in all, a really quality service that helped make our day that bit more special.

Oliver Clark
google

Firstly the quality of the pictures was fantastic and well in advance of many other photo booths we saw. The service was great on the night - very friendly and accommodating. The props were all great as well. Made our own wedding memorable and we can’t thank them enough. Couldn’t recommend the Selfie Star team anymore. Would definitely suggest these guys every time!

Mark Womersley
google